My experience of vets and veterinary practices is mixed, and reading reviews online, the same is the case for many other people. A lack of professionalism and incompetence happens too often and exorbitant charges – bumping up the price of insurance – rubs salt in the wound. Make a complaint and expect, at best, an apology and never your money back. You may even get struck off. It is the primary down side to pet ownership and after yet another bad experience, I feel compelled to publicly record some of my experiences.

31 August 2023

IT WAS ONLY A CORN BUT TRY TELLING THE VET THAT

Our gorgeous greyhound Jake was lame in his right foreleg. He was seen by a vet who didn't identify a corn (common in greyhounds) until his third visit to FromusVeterinary Group. The vet subsequently carried out more than one procedure to remove the corn and believed she had been successful. Jake, however, remained lame but the vet would not accept it had anything to do with the corn or its removal. I disagreed but (wrongly) put my trust in the vet and the practice. Further treatment included Jake being prescribed a drug that made him very unwell (vomiting, diarrhoea and lack of appetite) and for which he needed treatment. After being seen seven times at Fromus Veterinary Group over a period of five months, costing £1,299.15p, Jake was still lame and the vet was still adamant it had nothing to do with his corn. Enough was enough. Poor Jake had suffered too much and I took matters in my own hands and had Jake’s toe removed at The Barns Veterinary Practice (costing just over £200). Two weeks later Jake had recovered well from the operation and was no longer lame.

Max (another greyhound I adopted) was also lame and seen at Fromus Veterinary Group and while it had nothing to do with a corn, the vet's diagnosis was incorrect. He was referred to Christchurch Veterinary Surgery for an operation that the surgeon discovered wasn’t needed. I was still, however, charged £600 - the estimate for the operation he never had. I complained but (surprise, surprise) never got a refund.

Footnote: there are vets of the opinion that digital amputation is not a good remedy for a corn. It's a hotly debated subject with many  sometimes dubious  remedies to be found on line. No vet, however, has ever successfully removed a corn in any of my greyhounds.

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